TECHNICAL ASSISTANCE
Should you require technical assistance of any of our controllers or systems is important to have:
1. Model of EAS equipment
2. Serial number of EAS equipment
3. Clear description of the query
contact with
EAS IN SPAIN
From Monday till Friday from 8 to 13 hours and from 15 to 18 hours (local time)
Tel. +34 93 408 38 09
e-mail: tecnics@escarre.com
EAS IN BRAZIL
From Monday till Friday from 7’30 to 12 hours and from 13 to 17’30 hours (local time)
Tel. +55 47 3355 5155
e-mail: tecnoeas@escarre.com
EAS IN PERU
From Monday till Friday from 8’30 to 13 hours and from 14 to 19 hours (local time)
Tel. +51 1 987760750
e-mail: eas-peru@escarre.com
REMOTE TECHNICAL ASSISTANCE
To get remote support it is indispensable to have the software Team Viewer on the desktop of the equipment to be checked. It is possible to download the application from this page. Once downloaded, you should send an e-mail reporting:
- Model of EAS equipment
- Serial umber of EAS equipment
- Clear description of the query
- ID and Password shown in the TeamViewer application
